We're Hiring! Full Time Sales Coordinator Required – Ingenious Probiotics

FULL TIME SALES CO-ORDINATOR

Join us as we continue to bring the game-changing range of Provilan cleaning and animal care products (probiotic, vegan, non-polluting and cruelty-free) to new UK and international markets. If you are prepared to roll up your sleeves and do what it takes, you will have significant opportunities and be involved in exciting projects. A genuine interest in sustainability and health and wellness is essential.

OVERALL JOB PURPOSE

• • Build and maintain a smooth-running sales support process that is efficient, well-organised, pro-active and improves overall productivity.
  • Provide excellent service and build positive relationships with happy customers.
  • Contribute to the achievement of company sales targets – with the opportunity for performance-related bonuses.

•  KEY RESPONSIBILITIES

• • Act as the primary customer service contact for customers:
    – Answer queries about products, orders and deliveries promptly by telephone, email and online.
    – Prepare and follow up sales quotations.
    – Process sales orders via email or phone, ensuring data accuracy.
    – Arrange appointments and occasionally visit clients and potential clients to help promote products.
    – Provide after-sales support.
  • Organise timely deliveries and keep customers informed of any changes or delays. Accept deliveries and prepare orders for collection (this may require heavy lifting and accessing container storage areas).
  • Continually improve customer experience and sales strategies:
    – Liaise with customers and suppliers to ensure a smooth and prompt service.
    – Communicate feedback from customers and use to improve service. 
    – Obtain testimonials and referrals from happy customers for marketing purposes. 
    – Respond diligently to any complaints.
  • Assist with creating and improving sales and marketing resources and presentations:
    – Ensure sales-related equipment and materials – including price lists, brochures and presentation folders – are up to date.
    – Assist with technical marketing activities as required, including updating the website and sending email campaigns.
    – Stay up to date with new products, industry trends and regulations.
  • Maintain, update and file accurate and office records and registers, including:
    – Customer records.
    – Enquiry Register.
    – Sales records and reports.
    – Stock inventory.
    – The office diary.

•  Other Administrative Tasks

• • Undertake any other activities that complement the sales function and moves the company forward.
  • Provide general administrative assistance, including routine filing, and any other activities as reasonably required to ensure the efficient running of the business.

•  Location and Hours

• • Full-time and based in the Basildon office, Essex.

QUALIFICATIONS AND TRAINING

Knowledge/ skills

• • Excellent customer service, relationship building and communication skills – telephone, in-person and in writing.
  • Exceptional organisational, co-ordination, time management and administration skills; able to manage and prioritise multiple deadlines.
  • Hands on experience with CRM (Zoho) and WordPress essential.
  • Fluent in written and spoken English to a very high standard.
  • Prior sales experience or a relevant degree advantageous.

Personal characteristics

• • A bright and enthusiastic people person, friendly, professional and polite.
  • A dynamic, ‘can do’ attitude that enhances the reputation of the Company at all times.
  • Goal and detail orientated, with a strong sense of personal responsibility and a drive to see all tasks through to completion.
  • Able to work effectively in a fast-paced environment both independently and as part of a team.
  • Excited to play a key role in a growing business.

INTERESTED?

Please send your CV and a covering email to clare.phillips@pure-ingenious.com. Call 01268 544530 for more information.

Download the Sales Co-Ordinator Job Description