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We're Hiring! Full Time Sales Coordinator Required – Ingenious Probiotics

FULL TIME SALES CO-ORDINATOR

Join us as we continue to bring the game-changing range of Provilan cleaning and animal care products (probiotic, vegan, non-polluting and cruelty-free) to new UK and international markets. If you are prepared to roll up your sleeves and do what it takes, you will have significant opportunities and be involved in exciting projects. A genuine interest in sustainability and health and wellness is essential.

OVERALL JOB PURPOSE

    • Build and maintain a smooth-running sales support process that is efficient, well-organised, pro-active and improves overall productivity.
    • Provide excellent service and build positive relationships with happy customers.
    • Contribute to the achievement of company sales targets – with the opportunity for performance-related bonuses.
  •  KEY RESPONSIBILITIES
    • Act as the primary customer service contact for customers:
      – Answer queries about products, orders and deliveries promptly by telephone, email and online.
      – Prepare and follow up sales quotations.
      – Process sales orders via email or phone, ensuring data accuracy.
      – Arrange appointments and occasionally visit clients and potential clients to help promote products.
      – Provide after-sales support.
    • Organise timely deliveries and keep customers informed of any changes or delays. Accept deliveries and prepare orders for collection (this may require heavy lifting and accessing container storage areas).
    • Continually improve customer experience and sales strategies:
      – Liaise with customers and suppliers to ensure a smooth and prompt service.
      – Communicate feedback from customers and use to improve service. 
      – Obtain testimonials and referrals from happy customers for marketing purposes. 
      – Respond diligently to any complaints.
    • Assist with creating and improving sales and marketing resources and presentations:
      – Ensure sales-related equipment and materials – including price lists, brochures and presentation folders – are up to date.
      – Assist with technical marketing activities as required, including updating the website and sending email campaigns.
      – Stay up to date with new products, industry trends and regulations.
    • Maintain, update and file accurate and office records and registers, including:
      – Customer records.
      – Enquiry Register.
      – Sales records and reports.
      – Stock inventory.
      – The office diary.
  •  Other Administrative Tasks
    • Undertake any other activities that complement the sales function and moves the company forward.
    • Provide general administrative assistance, including routine filing, and any other activities as reasonably required to ensure the efficient running of the business.
  •  Location and Hours
    • Full-time and based in the Basildon office, Essex.

QUALIFICATIONS AND TRAINING

Knowledge/ skills

    • Excellent customer service, relationship building and communication skills – telephone, in-person and in writing.
    • Exceptional organisational, co-ordination, time management and administration skills; able to manage and prioritise multiple deadlines.
    • Hands on experience with CRM (Zoho) and WordPress essential.
    • Fluent in written and spoken English to a very high standard.
    • Prior sales experience or a relevant degree advantageous.

Personal characteristics

    • A bright and enthusiastic people person, friendly, professional and polite.
    • A dynamic, ‘can do’ attitude that enhances the reputation of the Company at all times.
    • Goal and detail orientated, with a strong sense of personal responsibility and a drive to see all tasks through to completion.
    • Able to work effectively in a fast-paced environment both independently and as part of a team.
    • Excited to play a key role in a growing business.

INTERESTED?

Please send your CV and a covering email to clare.phillips@pure-ingenious.com. Call 01268 544530 for more information.

Download the Sales Co-Ordinator Job Description